1.1 Information We Collect
We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, shipping and billing addresses.

• Payment Details: Processed securely via third-party payment gateways; we do not store full credit card information.

• Browsing Data: IP address, device information, and cookies to enhance user experience.

• Customer Support Data: Inquiries, feedback, and chat history for service improvements.

1.2 How We Use Your Data
We use collected data for:

• Processing orders and payments.

• Providing customer support and responding to inquiries.

• Sending promotions, newsletters, or marketing communications (with user consent).

• Analyzing website traffic and improving user experience.

• Complying with legal and regulatory requirements.

1.3 Cookies & Tracking Technologies
We use cookies to personalize content, store preferences, and analyze site performance. Users can manage or disable cookies through their browser settings.
1.4 How We Share Data
We do not sell user data. However, we may share information with:

• Service Providers: Payment processors, shipping carriers, and customer service tools.

• Legal Authorities: If required by law or for fraud prevention.

1.5 Data Security Measures
We implement encryption, secure servers, and access controls to protect user data. Despite security efforts, no online transaction is 100% secure; users share data at their own risk.
1.6 User Rights & Choices
Users have the right to:

• Access or update their personal data.

• Request deletion of their data (subject to legal obligations).

• Opt-out of marketing communications at any time.

1.7 Data Retention Policy
We retain collected data for as long as necessary to fulfill business purposes or comply with legal obligations. Users may request deletion of their data, but some records may be kept for regulatory compliance.
1.8 Third-Party Integrations
We use third-party tools such as Google Analytics and Meta Pixel to analyze site traffic and improve marketing efforts. These services may collect browsing behavior data, but we do not share personally identifiable information with them.
1.9 Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If a parent or guardian believes their child has provided personal information, they may contact us to request its removal.
1.10 International Data Transfers
As we operate in multiple regions, user data may be stored and processed on servers located outside their home country. We comply with applicable data protection laws to ensure secure data transfers.
1.11 Contact Information for Privacy Concerns
If you have any questions or concerns regarding our Privacy Policy, you may contact us at:
Email: hello@dillydilly.ae
Phone: +971 58 586 5030
1.12 Changes to This Policy
We may update this Privacy Policy as needed. Users will be notified of major changes via email or website updates.
1.13 Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of UAE. Any disputes arising from this policy shall be resolved through negotiation, mediation, or arbitration in accordance with local regulations. If legal action is necessary, disputes will be handled in the courts of the applicable jurisdiction.